As a repair business we greatly depend on materials, parts, machines and supplies that come mainly from China so our business is greatly affected by the Corona Virus that caused a great shortage in everything that comes from China.
We are doing the best we can to fulfill our repair orders to the best of our ability according to the supplies we have in hand but when we get to the point that a certain repair service can not be performed due to a certain product that we need and not available or will take longer than usual time to be received by the suppliers in China we will update the item as out of stock due to shortage of supplies.
We have noticed an increase in repair orders the last few days and that is clearly because our customers and clients are trying to prepare for a situation that can force them to stay home for a long period of time in which game consoles, computers and tablets will be very important but that puts our business at a higher speed of running out of supplies. At this time our priority will be to fulfil the repair orders that comes with the rush service added then we will follow the normal rule that we always follow which is first come first serve.
We are hoping that our customers understand these unusual circumstances and be prepared for some delays if it ever happens knowing that its really not intentional and really not what we ever wanted to happen. All we can promise is to do the best we can to fulfill our orders timely and to the best of our ability and at the quality we are known for.
We hope all our customers to get through this hard time safely and unharmed.
DUE TO THE CURRENT STAY AT HOME ORDER IN CALIFORNIA AND THE HIGH RISK OF INFECTION WE WILL SHIP COMPLETED ORDERS ONLY TWO DAYS A WEEK, TUESDAYS AND FRIDAYS UNTIL FURTHER NOTICE.
WE STILL OPERATING AT OUR FULL CAPACITY AND WE ARE USING THIS TIME TO CATCH UP WITH ALL THE LATE ORDERS SO A LOT OF OUR CUSTOMERS WILL HAVE THEIR ORDERS FULFILLED IN THE VERY NEXT FEW DAYS AS WE WORK VERY HARD TO GET EVERYBODY HIS DEVICE BACK.
WE FULLY UNDERSTAND HOW IMPORTANT TO HAVE A RELIABLE GAME CONSOLE AT THIS TIME .
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